Introduction of the Job
Computer technicians are becoming increasingly important as the business, educational, and legislative sectors are all becoming more dependent on the establishment, and maintenance of computers and software. Computer technicians can hold a variety of responsibilities such as working in a repair center to service damaged or defective computer hardware and software and working in an assembly line to build computers and hardware components. They can also work at a help desk to assist customers through email, phone calls or real time online support with their computer or software issues. There positions require the ability to troubleshoot issues regarding hardware, software, operating systems and other external peripherals such as printers.
Key Responsibilities
Help desk based computer technicians are responsible for assisting customers with whatever questions they may have regarding computer platforms and software that are supported by the employer. Computer technicians must therefore be well versed and familiar with all aspects of the products their employer supports so that they can assist customers accurately, effectively and quickly. They are working in repair centers are responsible for installing, maintaining, and repairing software and hardware components. Regarding defective hardware and external computer components, he or she must be able to diagnose the cause of the problem through testing and other diagnostic procedures prior to repairing or replacing the defective components. He or She may also be responsible for corresponding with the defective component's vendor directly if the repair requires information or parts from the vendor. They are working in repair centers may also assist customers by updating software and troubleshooting problems with applications.
Level of Education Required
Typically, an associate degree from a technical or vocational school is required to become a computer technician working in a repair center. Community and junior colleges also often offer associate degrees in computer science. Further certifications can also be acquired and can be helpful when initially looking for employment or trying to move up in the pay scale. For those working in a help desk environment, a college degree may not be required but extensive knowledge of computer systems and programs supported by the employer is necessary. Many companies may offer certification programs for specialized areas of help desk support.
Career Path
They can move up the ladder in pay scale by obtaining degrees and certifications in specialized areas of computer hardware and software repair and specific areas of support certifications. The more experience and knowledge a computer technician has in the field the more desirable they will be to an employer. Furthermore, if a computer technician wishes to advance along the career path it is crucial that they stay up to date with the fast-paced evolution within the world of computer technology.
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